FAQ
Answers for B2B buyers.
Practical information about drawings, samples, finishes, tooling, MOQ, quality control, inspection, and production lead time for OEM and ODM buyers.
Buyer Support
Questions before starting an OEM project.
Find concise answers about customization, materials, samples, quality control, and delivery. Select a topic to reach the information you need faster.
Are you a manufacturer or a trading company?
We are both a Professional Manufacturer and a trading company. Our sales team has complete exporting capabilities.
Can you help improve the design for manufacturability?
Yes, our technical team will discuss with all workshop managers to improve the manufacturability and maximise our production efficiency
What materials are available for customized window and door hardware?
Aluminium and Zinc die-casted products are Vigour's expertise, but we are also open to discuss possibilities for other materials.
What surface finishes can you provide?
The Surfaces Vigour can provide includes Powder-coating, Anodised Finish, Electroplated Finish. Specific Colours are shown in the product page.
Can you match a specific color, sample, RAL code, or finish requirement?
Yes, we usually make samples for clients to confirm if our finish is acceptable, and we have special agents responsible for inspecting each batch's finish with professional tools.
What is your minimum order quantity?
Our minimum order quantity varies based on different products, please feel free to send us your drawings so we can determine MOQ.
Can you support small trial orders before mass production?
Yes, Vigour usually use the first few orders to discover potential issues in the production process, try our best to smooth out our production processes. That's also why the first few orders may have longer lead times
Do you provide samples before bulk production?
Yes, we provide CNC-machined sample or 3D printed sample for confirmation before bulk production
How long does sample development usually take?
CNC-machined and 3D printed Sample Development usually takes under two weeks, die-casted sample that requires new tooling with complete finish takes around 60 days.
How long is the normal production lead time?
Our normal production lead time is around 45 days, if it is our first batch or the product involves extra complicated production steps, the lead time may be extended to 60 days.
Is new tooling required for custom products?
Our technical team will evaluate if our current tools can be slightly modified to produce new custom products, if not, new tooling will be required.
How is the tooling cost calculated and charged?
Tooling costs are usually given by our tooling provider. If the order quantity is big enough, Vigour will be willing to pay part of the tooling cost, or reimburse the tolling cost after a set amount of orders.
Will my drawings and product design be kept confidential?
Yes, Vigour follows all copyrights on our ODM/OEM orders.
What quality control steps do you follow before shipment?
Vigour has strict quality control standards, we inspect our products after every production process and minimise defected products.
Can third-party inspection or customer inspection be arranged?
Yes, Third-party inspections or customer inspections are always welcomed. Our team will prepare all required tools for inspection.
Still need help?